Chick-fil-A has a high standard setting us apart from other quick service restaurants. The success of our restaurant relies on each employee working their scheduled shifts and putting forth their very best efforts. This means being dependable, punctual, and reporting to work with a professional appearance and clean uniform. We do not expect perfect attendance, but we do count on everyone to be dependable and do their part to help us provide a great guest and team member experience. 

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This policy describes our restaurant’s point system, under which employees will receive points for engaging in various types of infractions and conduct. This system is based on our expectations regarding team member attendance, performance, and professional appearance and outlines the consequences for failing to meet these expectations. Receiving any number of points may result in a reduction of hours or an unpaid suspension, depending on the circumstances. Accumulating twelve (12) points within a rolling ninety (90)-day period will result in termination. 

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Below outlines the point values assigned to each type of infraction/conduct: 

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Tardiness Infraction / Conduct
 

• 1 point - Clocking in more than two (2) minutes early prior to the beginning of an assigned shift or returning from a meal break or two (2) minutes late after an assigned shift has ended or returning from a meal break, without approval by leadership.

• 2 points - Arriving and clocking in ten (10) to twenty-nine (29) minutes late for an assigned shift, without approval by leadership. 

• 3 points - Arriving and clocking in thirty (30) minutes or more late for an assigned shift. 

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Attendance - Schedule Infraction / Conduct
 

• 2 points - Failure to work an assigned shift, and notifying the leader at the store by phone about inability to work more than three (3) hours prior to scheduled shift time. 

  • *If your shift is picked up on HotSchedules, you may avoid receiving points. (If your shift is not picked up, you are still responsible for your shift and will receive points.) ​

  • *Leaders must find an equal replacement in order to avoid points. 

• 5 points - Failure to work an assigned shift, and notifying the leader at the store by phone about inability to work less than three (3) hours prior to scheduled shift time.

  • *You will receive points if you call out less than 3 hours prior to scheduled shift time even if your shift is picked up on HotSchedules. ​

• 10 points  - "No call, no show" - failure to work or complete an assigned shift, without any prior notice and without approval from leader and director.  

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Performance / Professionalism Infraction / Conduct 

• 1 point - First uniform, grooming or hygiene violation

  • Examples include, but are not limited to (unless any approved exception applies): No name tag, no belt, wrinkly/dirty uniform, messy har, unshaven, inappropriate shoes)

• 1 point - Leaving a cash register drawer $2 to $20 short at the close of shift. ​

• 3 points - First failure to follow policy/procedures as instructed or outlined in the employee handbook or other written policies or by leadership.

  • Examples include, but are not limited to: Misusing meal policy, failure to execute Core 4, failure to attend to guests needs, failure to present welcoming to guests, unacceptable speed of service, failure to wash hands, use of cell phone on shift. ​

• 3 points - Subsequent uniform, grooming, or hygiene violation within a three (3)-month period (3 points for each subsequent violation). 

• 3 points - Subsequent failure to follow policy/procedures as instructed or outlined in employee handbook or written policies or by leadership within a three (3)-month period (3 points for each subsequent violation). 

• 6 points - Leaving a cash register drawer more than $20 short at the close of your shift. 

  • Such an incident will also be subject to investigation and may lead to further disciplinary action, up to and including termination.  

• 6 points - Egregious (flagrant/extreme) failure to follow policy/procedures as instructed or outlined in employee handbook or other written policies or by leadership.

  • The determination of such failure will be at the discretion of leadership. ​

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